Data Deletion Request

How It Works

The Deletion Process

Four straightforward steps from request to confirmation

01

Submit Your Request

Send your deletion request via email, WhatsApp, or our contact form with your name and contact details.

02

Identity Verification

We verify your identity to protect your privacy and prevent unauthorised deletions — usually within 5 business days.

03

Data Deleted

All eligible personal data is permanently removed from our active systems and third-party processors are notified.

04

Written Confirmation

You receive a written confirmation of what was deleted, and any data retained along with the legal reason for retention.

What Can Be Deleted

Your name, email address, and phone number from contact form submissions

Inquiry records and the content of messages you sent to us

Your newsletter subscription and preference data

Client account records (where no outstanding obligations remain)

Any personal profile information stored in connection with your use of our Site

What Must Be Retained

Some data must be retained by law, regardless of your request. When this applies, we restrict its use to that legal purpose only.

Invoices and financial records

Kept for: 7 years Nigerian tax laws and CAMA

Completed service/contract records

Kept for: 5 years Legal obligation

Records of legal complaints

Kept for: Duration + 1 year Dispute resolution

Data subject to a court order

Kept for: As directed Regulatory compliance

Submit Your Deletion Request

01

Email (Preferred) Best for formal requests and audit trails

Send an email to talk@kblix.ng with the subject line:

                                Data Deletion Request — [Your Full Name]
                            

Include in the body:

Your full name
Email address or phone number used when contacting us
Brief description of the data you want deleted
A copy of a government-issued ID (for verification)

02

WhatsApp Quick and conversational

Send a WhatsApp message to +2349010101215 with:

"I would like to request deletion of my personal data. My name is [Full Name] and the email/phone I used is [details]."

Our team will guide you through the rest of the process via WhatsApp.

03

Contact Form Via our website

Visit kblix.ng/contact and submit a message with:

Subject: Data Deletion Request
Your name and contact details to be removed
A note indicating this is a formal request under the NDPA/NDPR

Open Contact Form

Identity Verification Required To protect your privacy and prevent unauthorised deletions, we require one of the following: a photo of a valid government-issued ID (NIN slip, National ID card, Driver's Licence, International Passport, or Voter's Card), OR confirmation of details only you would know (e.g. exact email address, project name, or invoice number). Your ID will be securely deleted once verification is complete.

What "Deleted" Means in Practice

Active Databases Records permanently removed from our live databases and CRM systems.

Backup Systems Purged at the next scheduled backup cycle — typically within 30 days.

Mailing Lists Hard-removed from newsletter lists, not merely unsubscribed.

Third-Party Systems Processors who hold your data on our behalf (e.g. email services, analytics) are notified to delete your data.

You will receive a written confirmation once deletion is complete, specifying what was deleted and noting any data retained with the legal reason for retention.

Need Help?

Complaints & Escalation

If you are dissatisfied with how we handle your deletion request, you have options.

Step 1 — Contact Us Directly

Raise the concern with our team at talk@kblix.ng and we will work to resolve it promptly. Most issues are resolved at this stage.

Email Us

Step 2 — NDPC Complaint

If we fail to resolve your concern, you may lodge a formal complaint with the Nigeria Data Protection Commission (NDPC), the regulatory body for data protection in Nigeria.

Visit NDPC